Can you believe these stupid emergency calls?? Some people have too much time on their hands.
You may listen to it as well here.
Source: HotEnglish Magazine
Phrases such as (I’m) sorry, Excuse me, or Pardon me can be used to show politeness in many different contexts, such as asking for information and interrupting, as well as disagreeing:
Sorry/Excuse me, do you know what time it is?
I’m sorry, but I don’t see how you expect us to finish by lunchtime.
Excuse me, but I never said I’d pay for everything.
Excuse me, but there’s a phone call for you.
Excuse me for a moment, I have to make a phone call.
Pardon me, but those numbers aren’t right.
Pardon me for interrupting, but there’s a phone call for you.
(I’m) Sorry, Excuse me and Pardon me can also be used when asking someone politely to repeat something. Excuse me and Pardon me are used mainly in American English:
‘Is this your coat?’ ‘Excuse me/Pardon me?’
I’m sorry, what was your name again?
Excuse me is used in British English and Pardon me in American English when asking someone politely to move so you can get past.
Expressions such as I don’t know, I see/take your point and That’s true, but… can be used when you want to disagree with someone to some degree, rather than completely:
‘It’ll be boring.’ ‘Oh I don’t know. It might be fun.’
I see your point, but I don’t think there’s anything we can do at the moment.
Phrases such as With (the greatest) respect, with all (due) respect and I beg to differ are very polite and formal ways of disagreeing with someone:
With all due respect, I think you’re missing the point.
He argues that young people would benefit from parenting courses. I beg to differ.
Actually can be used when disagreeing politely with someone, or to correct them:Source: the Macmillan Dictionary
‘I find James a bit dull.’ ‘He’s actually very nice when you get to know him.’ ‘That Picasso’s amazing!’ ‘Actually it’s by Braque.’
I’m afraid can be used for politely telling someone something that might upset, disappoint or annoy them:
Things haven’t been going very well here, I’m afraid.
I’m afraid that I can’t accept this job.
I’m afraid to say I found the book very dull.
‘Did he forget to do it?’ ‘I’m afraid so.’
‘Will John be there?’ ‘I’m afraid not.’