Anger after flood-damaged homes in York

York residents express anger as they return to flood-damaged homes. Listen to this video from theguardian.com and try to answer what these people are complaining about:

• Did they ever think this could happen?
• How does the blonde lady feel about it?
• Why wasn't the man at home?
• Is he happy about the job of the firemen and army?
• What's his complaint about politicians?